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Titel: Service recovery utifrån ett kundorienterat synsätt Författare: Tara Emamgholi-Zadeh, Emma Emanuelsson, Ali Jalalian Kurs: SMKK01 Handledare: Ulrika Westrup och Veronica Åberg Bakgrund: I en perfekt värld uppstår det aldrig något fel i serviceprocessen, verkligheten ser däremot annorlunda ut. Det är när ett misstag begåtts eller ett fel uppstått som ett tjänsteföretags åtagande mot kunden s
Microsoft Word - CB 261217 LUCC-C symposium program 2026 LUCC-Child mini-symposium 2026 “CHILDHOOD CANCER CARE AND RESEARCH – PAST, PRESENT AND FUTURE” Dear all, we are pleased to invite you to a physical LUCC-Child mini-symposium, on Wednesday 25th of February 2026, from 13.30 to 18:30, followed by guided tour and dinner. We will meet at Skissernas Museum in central Lund, where we will also have
1 LEARNING AGREEMENT FOR STUDIES The Student Last name (s) First name (s) Date of birth [DD-MM-YYYY] Nationality1 Sex [M/F/Other] Academic year 2019/2020 Study cycle2 Subject area, Code3 Phone E-mail The Sending Institution Name Lund University Faculty Social Sciences, International Office Erasmus code S LUND01 Department Address Box 117, 221 00 Lund, Sweden Country, Country code4 SE Contact perso
https://www.sam.lu.se/sites/sam.lu.se/files/learning_agreement_2019_lj_kf_mall.pdf - 2026-07-20
Invitation 20 June.pdf International trade and law – geoeconomic developments in a business context Lund University hereby invites you to a seminar on legal and economic issues facing international trade When: 10.00 – 12.30 on 20 June 2023 Where: Pufendorfsalen, Lund University & Online (Zoom) Registration: aclu.lu.se Geoeconomic developments with substantial impact on business The conditions for
https://www.aclu.lu.se/sites/aclu.lu.se/files/2023-07/Invitation%2020%20June.pdf - 2026-07-20
LL_SMMS10_rev170503_eng Reading list for Service Management: Theory – Development and Traditions, 15 credits, SMMS10. The reading list was approved by the Board of the Department of Service Management and Service Studies 29 August, 2016, revised 3 May, 2017. The reading list is valid from 1 June 2017. Literature – part one of the course (about 1100 pp.) 1. Literature review (about 175 pp.): Jess
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/ll_smms10_rev170503_eng.pdf - 2026-07-20
The 2023 COMPUTE Summer Retreat will take place on October 23rd, as a fika-to-pizza event. Transitioning to IndustryThe majority of PhD students from Medicine, Engineering and Natural Sciences go on to a career outside of academia. To help you decide if this is the career path for you and assist you in this crucial journey, we invite you to our upcoming COMPUTE event with the theme “Transitioning
https://www.compute.lu.se/other-activities/compute-workshops/2023-summer-retreat - 2026-07-19
From the Management Congratulations Ullrika Sahlin, who will be the Faculty of Sciences’ representative in the LU Futura Think Tank in 2021. The LU Futura Think Tank web site The ongoing pandemic has taken a toll on our professional and social activities. However, with a rise of Covid-cases in several Swedish university cities and with an increasing number of colleagues and students at the work pl
https://www.cec.lu.se/staff-pages/staff-newsletters/october-15th-2020 - 2026-07-19
From the Management Thank you for your contribution on the CEC Staff Day “CECs new mission”! The summaries from all group discussions are available online via the link to the padlet below. You are all welcome to take part of the summaries and reflections, as well as commenting and highlighting different perspective, in the comment fields. The management group will take in all the information to be
https://www.cec.lu.se/staff-pages/staff-newsletters/november-12th-2020 - 2026-07-19
Department/division Unit etc. Date Agreement on saving annual leave for subsequent years – teaching staff Teaching staff members are covered by the agreement on working hours for teaching staff, on the principle that all annual leave is taken consecutively over the summer, starting on the first Monday after the Midsummer weekend. This is done automatically by the National Government Service Centre
Förteckning över De la Gardieska arkivet: Paleotyper, Cod. coll. och Cod. Per Stobaeus 2010 UNIVERSITETSBIBLIOTEKET, LUNDS UNIVERSITET 1 Inledning I De la Gardieska arkivet (även kallat De la Gardieska samlingen) i Universitetsbiblioteket i Lund finns tre serier med bundna volymer med beteckningarna Paleot., Cod. coll. och Cod. Volymerna har skiftande proveniens men alla har ingått i Jacob De la G
https://www.ub.lu.se/en/sites/ub.lu.se.en/files/forteckning_over_codices_0.pdf - 2026-07-20
By delegation from the faculty board, its Educational Committee is responsible for ensuring that first and second cycle education is conducted in compliance with the strategies and goals set by the faculty board. The board is also a preparatory body for the strategies and goals of the faculty board, according to the regulations in the Higher Education Act, the Higher Education Ordinance etc. and t
https://www.law.lu.se/about-faculty/organisation/educational-committee - 2026-07-19
Syllabus SMMX11 Introduction to Service Management This is a translation of the syllabus which was established in Swedish. Faculty of Social Sciences SMMX11, Introduction to Service Management, 7.5 credits Introduktion till service management, 7,5 högskolepoäng Second Cycle / Avancerad nivå Details of approval The syllabus was approved by the board of the Department of Service Studies on 2023-03-0
https://www.ses.lu.se/en/sites/ses.lu.se.en/files/2024-02/Kp_SMMX11_eng_HT24_rev_240216.pdf - 2026-07-20
https://www.becc.lu.se/start - 2026-07-19
Premises, resources, prices and conference venues Here you will find information on how to book premises and resources through the TimeEdit booking system. Booking premisesTo book premises, log in to the TimeEdit booking system using your LUCAT ID. Please note that the requested premises are not booked until you have received a confirmation via email.Book a room in TimeEditAuthority and code strin
https://www.staff.lu.se/support-and-tools/premises-and-parking/booking-premises-and-meeting-rooms - 2026-07-20
Förteckning över De la Gardieska arkivet: Paleotyper, Cod. coll. och Cod. Per Stobaeus 2010 UNIVERSITETSBIBLIOTEKET, LUNDS UNIVERSITET 1 Inledning I De la Gardieska arkivet (även kallat De la Gardieska samlingen) i Universitetsbiblioteket i Lund finns tre serier med bundna volymer. Volymerna har skiftande proveniens men alla har ingått i Jacob De la Gardies (1768–1842) samling på Löberöd innan de
https://www.ub.lu.se/en/sites/ub.lu.se.en/files/forteckning_over_codices.pdf - 2026-07-20
Etablering av doktorand i Ladok. Admission of post graduate student in LADOK. 1/1 Etablering av doktorand i Ladok / Admission of post graduate student in LADOK Uppgifter om antagen doktorand / Personal data of admitted post graduate student Personnummer / Personal identity number (or date of birth) Efternamn, förnamn / Last name, first name Personnummer anges enligt YYYYMMDD-NNNN. Om svenskt pers
