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While machines are getting better at simulating human behavior it has become more common with the use of avatars and conversational text in mobile applications. These are used in order to induce a reflectively positive experience for the user, possibly making the user choose that application in favor of another. The balance between developing a too playful application and an uninteresting one is h

Är kunderna nöjda? Låt röstteknologin berätta Snart kan kundservicecenter plocka ut statistik över hur glada, arga, ledsna eller kanske förvånade deras kunder har varit den senaste veckan, dagen eller timmen. Vi har byggt en sentimentmodell som automatiskt kan klassificera känslorna hos en talare utifrån både tonläge och sammanhang. Redan idag analyseras stora mängder samtal i kundservice för atSpeech Emotion Recognition (SER) opens up the possibility to collect opinions from people in channels that have not be conceivable before, such as youtube videos, podcasts or phone calls. SER is becoming more advanced, and the SER models that have been published recently are reaching accuracy-results well beyond state of the arts. However, SER is not a simple task and it is most common that the mo

Gravida och ammande_riskbedömning Occupational health services Risk assessment-Pregnant and breastfeeding women Date 2025-01-08 File number: 1 (7) Risk assessment - identifying and eliminating risks in the work environment for pregnant, postpartum and breastfeeding workers and students. This document is based on the Swedish Work Environment Authority's regulation AFS 2023:2, Chapter 7 and the regu

https://www.hr-webben.lu.se/sites/hr-webben.lu.se/files/2026-03/Risk%20assessment%20pregnant%20and%20brestfeeding%20workers.pdf - 2026-06-07

From the Management The Faculty of Science has now formally appointed Per Persson as the Director of CEC from 1 January 2021. The process and dialogue with the Faculty continues, and decisions about the rest of the management structure, a new mission, the board and budget will be taken in the autumn. The management group this week prepared for the yearly follow up with the faculty, that will be he

https://www.cec.lu.se/staff-pages/staff-newsletters/june-11th-2020 - 2026-06-05

Syfte: Uppsatsens syfte är att analysera och förstå service recovery-processen i ett serviceföretag med en komplex verksamhet genom att fokusera på klagomål som framförts i sociala medier. Metod: Undersökningen bygger på en kvalitativ fallstudie av ett företag i kryssningsbranschen. Inledningsvis genomfördes en mindre observationsstudie som åtföljdes av ett antal semistrukturerade intervjuer. DesTitle: Service recovery 2.0 - social media complaints in complex service businesses Purpose: The purpose of this thesis is to examine the service recovery process in a complex service business while focussing on complaints delivered via social media channels. Approach: After an initial literature review and a small observational study, a qualitative study was conducted based on semi structured i

https://www.staff.lu.se/sites/staff.lu.se/files/2025-04/Information%20Ny%20kund%20Engelska%20personnummer.pdf - 2026-06-07

For help with everyday questions and issues as a student Welcome all international students!All incoming international students are welcome to contact the International Desk for help with practical matters. Anything from where to buy a bike, how to find your department or how to get involved in student life is welcome.The International Desk can also provide you with a manually signed transcript of

https://www.lunduniversity.lu.se/current-students/student-services-and-support/international-desk - 2026-06-05

How travellers perceive the quality of public transport services has profound influence on their satisfaction and thus of their inclination to choose this mode of transport. Punctuality, which may be interpreted as timetable adherence or overall travel time predictability, is often pointed out as the most important constituent of overall service reliability of public transport systems. However, in

Purpose The purpose of this thesis is to describe and analyse how ALPHA BETA’s repair business is organised and structured today. Second purpose of this thesis is to propose focus points for making today’s repair process more effective. Issues The main issues for the thesis: • To present a situation analysis of ALPHA BETA’s repair process today. • To describe the internal business strengths and we