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"The Spirit of 1914": A Redefinition and a Defense

The received wisdom has long been that people in Europe reacted with great enthusiasm as war was approaching in August, 1914. However, scholars who have investigated the matter have found little evidence of enthusiasm. There was no unique “spirit of 1914,” and people in general were not happy about the prospect of war. This revisionist thesis is now the new orthodoxy and should as such be subject

Towards sustainable solid waste management in Jordan

Jordan is a country with a growing population that is undergoing rapid modernization. The increased volume of solid waste and associated logistical difficulties, the steady growth in the cost of waste management and the risk to human health are sources of concern. The increasing amount of solid waste generated in Jordan has not been accompanied by adequate sanitation facilities or management progr

Social Work with Homelessness in Sweden: On Local Discretions and Social Inequality

Globally, Sweden is often perceived as a relatively equal society. Swedish citizens pay significant amount of taxes and taxation on income is progressive. In addition, it is an explicit task of Swedish social services nationwide to counteract inequality and serve as a “last resort” for the country’s most vulnerable people. Social services are publicly funded, and support from the social services a

UNDERSTANDING THE AMBIGUITIES OF ‘PROFESSIONAL’ SERVICE DELIVERY BY MANAGEMENT CONSULTANTS AND THEIR MEANINGS FOR ‘SUCCESS’ IN A CONSULTING ENTERPRISE

If one were to study Management Consultancy, they could be spoilt for choices on what to research on. Bombarded by several images of imperviousness, merky business practices , shady deals, compromise, self service, competitive morality and many other forms of euphemisms, the researchers, would see these notions, appear loud and resplendent, especially when, ‘seen through’ client consultant relatio

Speaking their language - Investigating the need for multilingual customer service in Sweden

Syftet med vår uppsats var att utreda behovet av multilingvistisk kundservice på den svenska marknaden samt att studera hur företag hanterar kunder med icke-svensk bakgrund. Vårt sekundära syfte vara att undersöka affärsmöjligheter för ett multilingvistiskt call center. Uppsatsens teoretiska ramverk består av kundbaserad teori, där teorier kring Customer Relation Management, kundservice, call cent

Governing Mobility-as-a-Service : Insights from Sweden and Finland: Towards New Organizational Structures for the Development of Shared, Automated, Electric and Integrated Mobility

Based on a review of recent developments in Sweden and Finland, this chapter analyzes the roles of public organizations in the governance of a transition to Mobility-as-a-Service (MaaS). In particular, we draw on insights from transition frameworks to explore what these two pioneering cases can teach us about how the public sector can both enable the development of MaaS and steer the development t