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Reception – floor E3 Carina Carlsson & Matilda YourstoneChanged opening hours during the summerOffice closed between 29 June - 10 August. Please contact through e-mail.Due to reduced staffing during the summer, responses may be delayed. Thank you for your patience.Email: info [at] ses [dot] lu [dot] se (info[at]ses[dot]lu[dot]se)Phone: +46 42-35 66 20For opening hours on the premises of Campus Hel
https://www.ses.lu.se/en/contact - 2026-06-13
Maria from Uganda 1. What is the best thing about the Service Management programme? I think the programme's ability to give students a thorough understanding of a variety of service-related topics, such as customer satisfaction, service logistics, service innovation, and service quality, is one of its greatest features. Students gain a comprehensive foundation of understanding from this approach,
https://www.ses.lu.se/en/what-maria-says-about-masters-service-management-retail - 2026-06-13
To confirm your plans to study at the Master Programme in Service Management for the start in 2023, please fill in this SIR form (Statement of Intention to Register) no later than June 6. Name: (required) Address: (required) Postaladdress: (required) Country (required) Email (required) I am admitted to the Master Programme in Service Management, with specialisation: (required) Culture and Creativi
https://www.ses.lu.se/en/form/statement-intention-register-autumn-semester-2023 - 2026-06-13
Frida from Sweden 1. What is the best thing about the Service Management programme? To me, the best thing about the Service Management programme is the broad approach to different service-related areas. During my time in the programme, I have studied topics such as organisation, marketing, service logistics and digitalisation. Due to this breadth, you gain a comprehensive understanding in Service
Emelie from Sweden What is the best thing about your programme? For me, the best thing about my programme is that it is very broad, while still offering the opportunity to specialize within the area that you are interested in. You can really find your own niche within the programme, opening up for loads of opportunities when you graduate. Why did you choose the specialisation in Sustainable Servic
Spring 2024 Semester 2SMMX21 Methods in Social Sciences (15 credits)SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMX22 Service Development and Entrepreneurship (15 credits)SyllabusReading listExaminerFor specialisation RetailSMMV23 Service Logistics (7.5 credits)SyllabusReading listExaminerSMMV24 Retail Marketing: Theoretical Perspectives and Concepts (7.5 credi
https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-21 - 2026-06-13
Welcome to our department this coming spring semester – both new and current students. Welcome new students!What are you studying?The Fashion Market: Innovation and Fashion Forecasting (SESA01)The Fashion Market: Fashion Communication and Sustainability (SESA02)Master's programmeWelcome back! The semester starts 20th of January. Year 1: Methods in Social Science (SMMX21)Course introduction: 2024-0
https://www.ses.lu.se/en/education/start-spring-semester-2025 - 2026-06-13
Khan Kasi, Business developer at IKEA in SwitzerlandWhat did you do before you started studying the Master’s programme in Service Management?Before joining the program, I was involved in managing Quality Management Systems and Information Security Management Systems. Specifically, I worked on implementing ISO standards, conducting internal audits, and ensuring compliance. This included obtaining c
Autumn Semester 2024 Semester 1SMMX11 Introduction to Service Management (7.5 credits) 2/9 – 1/10-24SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMV12 Introduction to Culture and Creativity Management (7.5 credits) 2/10 – 31/10-24SyllabusReading listExaminerFor specialisation Retailing and ConsumptionSMMM13 Introduction to Retailing and Consumption (7.5 credits)
https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-22 - 2026-06-13
Alexandra Rosu, Application Consultant at PageroWhat did you do before you started studying the Master’s programme in Service Management?I got my Bachelor's degree in Business Administration, Public Service from Academy of Economic Studies of Moldova. After that, my background consists of a mix between internships and a few years of experience in the hospitality industry.Why did you choose Sweden
Get to know the participants of the CROCUS conference Beyond Site/Sight. As a preparation for Beyond site/sight we ask all participants to reflect on place and placemaking in relation to their own practice. Parts of the reflections was published in the Beyond Site/Sight publication, edited by Jörgen Dahlqvist, Ida de Wit Sandström, Cecilia Fredriksson, Marie Ledendal and Robert Willim. Reflections
https://www.ses.lu.se/en/crocus/crocus-conference-beyond-sitesight-2024/beyond-sitesights-community - 2026-06-13
Name: Jens RadmannSpecialisation: TourismGraduation year: 2022Current workplace and position: Project manager with a focus on events at Företagarna/The Entrepreneurs organization What did you do before you started studying the master’s programme in Service Management?I graduated from Umeå University with a bachelor’s degree in human Geography, focusing on Tourism. During the summer break, before s
Afina from Indonesia What is the best thing about the Service Management programme?The programme has a well-designed syllabus. It really guides students to understand the theories and concepts that are useful for practice in the industry and also for lifelong learning. Additionally, the course design usually provides useful workshops for students to do well in assignments and examinations.Why did
https://www.ses.lu.se/en/what-afina-says-about-masters-service-management-retail - 2026-06-13
Terence from Mauritius Why did you choose the Supply Chain specialisation?The Supply chain specialization is something that I have had an interest in as it has an organizational thinking and problem-solving aspect to it, which I enjoy. I knew that I wanted to work with people while still having that supply chain aspect in my life and Service Management provided me with a combination of both worlds
https://www.ses.lu.se/en/what-terence-says-about-masters-service-management-supply-chain-management - 2026-06-13
Spring 2025 Semester 2SMMX21 Methods in Social Sciences (15 credits)SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMX22 Service Development and Entrepreneurship (15 credits)SyllabusReading listExaminerFor specialisation Retailing and ConsumptionSMMM23 Digitalizing Stores (7.5 credits)SyllabusReading listExaminerSMMM24 Retail Development and Places (7.5 credits)Sy
https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-23 - 2026-06-13
To confirm your plans to study at the Master Programme in Service Management for the start in 2024, please fill in this SIR form (Statement of Intention to Register) no later than June 2. Name: (required) Address: (required) Postaladdress: (required) Country (required) Email (required) I am admitted to the Master Programme in Service Management, with specialisation: (required) Culture and Creativi
https://www.ses.lu.se/en/form/statement-intention-register-autumn-semester-2024 - 2026-06-13
Dear master students on the course SMMV18, We are happy to invite you to a workshop on how to become interculturally competent. Guest lecturer is Lu Yi Nilsson, international coordinator at the Social Science Faculty. During the workshop, we will explore what intercultural competence is, why it’s essential in today’s world, and how it represents a lifelong learning journey. We’ll also cover interc
https://www.ses.lu.se/en/form/welcome-workshop-intercultural-competence-12th-december-2024 - 2026-06-13
The Department of Service Studies is part of several interdisciplinary research centers and networks. What characterizes these platforms is that they work as gathering points for researchers and practitioners, stimulating research and dialogue across boundaries – both within the academy and in the surrounding society. Centre for retail researchAn interdisciplinary centre of excellence in retail re
https://www.ses.lu.se/en/collaborate/research-centres-and-networks - 2026-06-13
Autumn Semester 2025 Semester 1All specialisationsSMMX11 Introduction to Service Management (7.5 credits) 1/9 – 30/9-25SyllabusReading listExaminerFor specialisation Culture and Creativity ManagementSMMV12 Introduction to Culture and Creativity Management (7.5 credits) 1/10 – 31/10-25SyllabusReading listExaminerFor specialisation Retailing and ConsumptionSMMM13 Introduction to Retailing and Consum
https://www.ses.lu.se/en/education/study-information/syllabi-and-reading-lists/syllabi-and-reading-lists-autumn-2025 - 2026-06-13
