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This doctoral thesis delves into the transformation of the customer journey—that is, the direct and indirect interactions between a customer and retailer over time—in the smartphone era. Using a socio-material perspective, it goes beyond current visions of the customer journey, which often focus on emotions and experiences, and instead explores how agency is distributed across elements that includThis doctoral thesis delves into the transformation of the customer journey—that is, the direct and indirect interactions between a customer and retailer over time—in the smartphone era. Using a socio-material perspective, it goes beyond current visions of the customer journey, which often focus on emotions and experiences, and instead explores how agency is distributed across elements that includ

The judgments of the European Court of Human Rights manifest a mixture of factual and legal causation, when the Court reasons whether omissions should be the basis for breach of positive obligations under the European Convention on Human Rights. However, considerations that can be generally framed as normative govern the reasoning, which implies domination of legal causation. Yet, the Court still

Immigration status as a ground of making distinctions that might be in violation of the right to non-discrimination, is conceptually underdeveloped. This gap is addressed by explaining how the European Court of Human Rights has chosen to use arguments shaped by factual and legal/normative elements to reason under Article 14 of the European Convention on Human Rights. One such argument concerns the

Background: Shared reading (SR) is a group reading concept consisting of weekly meetings led by a trained facilitator where literary fiction and poetry is read aloud and discussed. SR requires no previous knowledge or homework and has been tried out as a health intervention to different vulnerable populations.

Tool wear is one of the dominant factors that impacts the surface integrity of machined materials. Understanding the impact of tool wear on surface integrity is crucial in micromilling, due to the size of the features being machined and the cutting tools. Therefore, this work aims to analyse the impact of tool wear on surface integrity during the micromilling of Ti6Al4V. In this context, microslot

Tool wear intensity is one of the major performance and economic indicators of metal cutting processes. Understanding and control of tool wear and its governing mechanisms enables effective and sustainable manufacturing. Known wear mechanisms include abrasive, adhesive, chemical and diffusional, where their individual or combined action leads to an overall tool degradation. In this study, we prese

Digital traces representing online consumer practices: A methodologicalguidance for exploratory retailing researchPatrik Stoopendahl11 Stockholm School of Economics Institute for Research (SIR)Extended abstractDigital devices, such as the smartphone, enable an array of tasks in consumers’ daily lives; searching forproducts, soliciting advice from friends, interacting with communities or retailers,

Digitalization is shaping the discipline and practice of marketing. Not only does digitalization shape how we shop and consume everything from music to food and mobility services (Cochoy, Hagberg, McIntyre, & Sörum, 2017; Fuentes, Hagberg, & Kjellberg, 2019; Guyader, 2018; Schneider & Eli, 2022), but it has also fundamentally transformed the practices of marketing. Digitalization has c

Extended abstractNew technologies have enabled an unprecedented level of data collection, enabling retailers to providepersonalized experiences as part of their strategy to deliver better customer value and managecustomer relationships. At the same time, increasingly intrusive data collection techniques have raisedsignificant privacy concerns among consumers and regulators. The result is an increa

Elites are often offered prestigious state prizes and awards. Although most elites accept, prestigious prizes constitute a challenge for others since institutional symbolic capital cannot be merely accepted, but requires careful negotiation and management. This article investigates the dilemma of being consecrated by the state by studying civil society elites’ reception and use of royal honours, t

Editorial for the special issue 'The Borders Within: When the Right to Non-discrimination Confronts Migration Law ' (2025) 25(2) International Journal of Discrimination and Law

Due to the high prevalence and great cardiovascular risks of hypertension, we need effective and evidence-based treatment strategies. Health-promoting one-way text messages could be a beneficial complement to antihypertensive drugs. However, this has yet to be proven in a primary healthcare setting. The purpose of this study was to investigate if health-promoting text messages could improve patien