Evaluating a quantitative IT maturity self-assessment approach: Does it give a good way of the as-is state?
It has become increasingly recognized that IT organizations must ensure that IT services are aligned to business needs and actively support them. Ther efore, the internal IT service management processes are under constant improvement. Information Technology Infrastructure Library (ITIL) is the most commonlyadopted framework for IT service management. The r ecommendation is to start an ITIL impleme
