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The bachelor’s thesis explores end-customers’ perceptions regarding the differences between AI-based and human customer service, and the interaction factors that influence their experi-ences. With a focus on customer satisfaction and perceived problem-solving, the study aims at providing recommendations for the development and design of AI chatbots to better meet customer expectations and satisfac

Researchers at Lund University in Sweden have discovered that sugar beets produce haemoglobin. They now hope that this haemoglobin could serve as a blood substitute – a substance that is currently in short supply.   Watch on YouTube: How to produce haemoglobin from sugar beets “Previously, it has been presumed that certain plants produce this iron protein only when stressed, such as in drought or

https://www.lunduniversity.lu.se/article/sugar-beets-could-become-blood-substitute - 2026-05-31

The Arrival Days for international students who are to begin their studies at Lund University in the autumn of 2021 are Monday 16 and Tuesday 17 August. All the events during the reception days and introductory weeks have been adapted due to the Covid-19 pandemic. Lund University expects around 2 000 international students this autumn. This year it is anticipated that there will be somewhat fewer

https://www.lunduniversity.lu.se/article/adapted-arrival-days-lus-incoming-international-students - 2026-05-31

https://www.lunduniversity.lu.se/about-university/university-glance/universitys-role-public-authority - 2026-05-31

GEON05 2021 report Copy of Course evaluation GEON05 Glacial sedimentology 2021 Answer Count: 13 What was the most exciting/fun part during the course? Why did you enjoy this part in particular? What was the most exciting/fun part during the course? Why did you enjoy this part in particular? The Ven fieldtrip, it was fun to have practical experience in the field with the group. The Ven trip and all

https://www.geology.lu.se/sites/geology.lu.se/files/2022-04/GEON05%20kursanalys%202021%20signed.pdf - 2026-06-01

Watch on YouTube: Welcome messages and top tips for new studentsArriving in Lund on Arrival DayMost international students arrive in Lund on Arrival Day, about two weeks before the start of the semester. To make your arrival as smooth and welcoming as possible, we have arranged for our international mentors to meet you at Copenhagen Airport and at the railway station in Lund to take you to the Arr

https://www.lunduniversity.lu.se/student-life/before-you-arrive/your-arrival-lund - 2026-05-31

Yuliya Voytenko Palgan is one of the driving spirits at the University who are doing everything they can to help Ukraine and the people who are fleeing. Since the war started, she has succeeded in helping her parents and a colleague escape the inferno of the war. Now, she and her father have met Vice-Chancellor Erik Renström and Pro Vice-Chancellor Per Mickwitz. Yuliya Voytenko Palgan is a Senior

https://www.lunduniversity.lu.se/article/yuliya-fighting-ukraine - 2026-05-31

In a unique study carried out in drinking water pipes in Sweden, researchers from Lund University and the local water company tested what would happen if chlorine was omitted from drinking water. The result? An increase in bacteria, of course, but after a while something surprising happened: a harmless predatory bacteria grew in numbers and ate most of the other bacteria. The study suggests that c

https://www.lunduniversity.lu.se/article/predatory-bacteria-provide-hope-chlorine-free-drinking-water - 2026-05-31

Lund University has secured a spot on the Financial Times Master’s in Management 2020 ranking, with the fairly new Master’s in International Strategic Management programme placing 73rd. The Master’s in International Strategic Management was launched in 2016, and is based on a long tradition of education and research in strategic management. This is Lund University's second programme ranked by Fina

https://www.lunduniversity.lu.se/article/masters-international-strategic-management-ranked-among-worlds-best - 2026-05-31

Allow stories to speak and weave in memories. A multidimensional vision could make urban development less stereotypical, according to ethnologist Elisabeth Högdahl, who is the manager of the research project "Developing and Building Locations Through Human Memories". "I hope that the site developers of tomorrow will think more broadly and allow space for people's stories." Can memories build place

https://www.lunduniversity.lu.se/article/meaningful-memories-inspire-urban-planning - 2026-05-31

This article is over 5 years old, and the information may therefore be outdated. If you have ever sniffed yourself dizzy at a perfume counter, you have perhaps also come across claims that pH values, fragrance notes and pheromones affect the scent. Are these and other claims true? And what is it that actually makes us smell nice – or nasty? Chemistry Professor Ulf Ellervik separates the scents fro

https://www.lunduniversity.lu.se/article/facts-and-fallacies-about-perfumes-and-body-odours - 2026-05-31

We usually associate ageing with a shrinking life span, sickness and death. The difficulty of imagining ourselves as old means that we go to great lengths to avoid planning for later life. Yet researchers argue that we have everything to gain by looking at life as a journey where preparations for the future provide opportunities for living a full life – until it really is over. We are all aware th

https://www.lunduniversity.lu.se/article/researchers-time-new-approach-ageing - 2026-05-31

This article is over 5 years old, and the information may therefore be outdated. Meet Jonas Hafström, a lawyer with a background in the diplomatic service, including as Swedish ambassador to the USA. For the past year he has led government trade delegations around the world and helped to coach Swedish embassy staff in countries with strong economic growth. Welcome to Lund University as the new cha

https://www.lunduniversity.lu.se/article/lund-university-welcomes-new-chair-university-board - 2026-05-31

The UNFCCC climate meeting COP27 is currently taking place in Egypt. With evidence growing that green house gas emissions are making extreme events occur more frequently, and with greater intensity, loss and damage has emerged as one of the most important topics at the meeting. Developing countries and civil society are mobilizing for compensation, and are demanding that polluters pay. Lund Univer

https://www.lunduniversity.lu.se/article/cop27-climate-compensation-poorer-countries-must-top-agenda - 2026-05-31

Presently many of Sweden’s 20,000 Parkinson’s patients are not receiving the treatment they need, and many of the most seriously ill receive incorrect or inappropriate therapy. With the new Manage PD tool and the PD Pal study, Per Odin, professor at Lund University and senior attending physician at Skåne University Hospital in Lund, hopes to be able to improve the care of Parkinson’s patients. Eve

https://www.lunduniversity.lu.se/article/faster-and-better-treatment-parkinsons-disease-manage-pd-tool - 2026-05-31

One result of climate change is that spring is arriving earlier. However, migratory birds are not keeping up with these developments and arrive too late for the peak in food availability when it is time for breeding. By getting the birds to fly a little further north, researchers in Lund, Sweden, and the Netherlands have observed that these birds can give their chicks a better start in life. Globa

https://www.lunduniversity.lu.se/article/migratory-birds-can-be-taught-adjust-climate-change - 2026-05-31

This article is over 5 years old, and the information may therefore be outdated. Anne L'Huillier and Sara Snogerup Linse chair their respective Nobel Committees at the Royal Swedish Academy of Sciences; Anne for Physics and Sara for Chemistry. Both have worked extensively at Lund University and are among the few women who are, or have been, committee chairs. Here they talk about how the work proce

https://www.lunduniversity.lu.se/article/they-choose-years-nobel-prize-winners - 2026-05-31

This article is over 5 years old, and the information may therefore be outdated. Researchers at Lund University in Sweden have found that the presence of death receptors in the blood can be used to directly measure the risk of developing cardiovascular diseases and type 2 diabetes. “We see that people with known risk factors such as high blood sugar and high blood fats also have heightened death r

https://www.lunduniversity.lu.se/article/death-receptors-new-markers-type-2-diabetes-and-cardiovascular-disease - 2026-05-31